Return and Cancellation Policy
We at Swag Swami do everything in our ability to deliver a top-quality product to you. However, in the unlikely scenario that you are not satisfied with the product for any reason, you can follow the below steps for remedy.
- If the product is received in a damaged condition, please take a photograph of it and mail us at email@example.com within 48 hours of delivery at your end.
- Barring exceptions, we will not ask for a return of the product.
- We will verify the images shared, compare them against the images taken before dispatch during the quality check at our end and approve. Our decision regarding this is final and binding.
- Once approved, you can opt for a replacement/avail store credit for the purchase amount / opt for a bank refund for the purchase amount.
- Follow the guidelines below in case we request you to return the product for quality check purposes.
Note: Please take care when opening the package after receiving it. Any obvious product damage caused by the customer due to scissor cuts when opening the product will not be eligible for return or refund. Our decision regarding this is final and binding.
All our products are made exclusively for you after we receive your order. Hence, we will not be able to provide size exchanges for any order.
All our products are made exclusively for you after we receive your order. Hence, we will not be able to offer returns for any order.
- If the order is cancelled within 24 hours of the order being placed or order is pending shipping (whichever applies first) - Bank refund or store credit will be issued for the purchase amount.