Return and Cancellation Policy

return policy image swag swami

We at Swag Swami do everything in our ability to deliver a top-quality product to you. However, in the unlikely scenario that you are not satisfied with the product for any reason, you can follow the below steps for remedy.

Damaged Product

• If the product is received in a damaged condition, please take a photograph of it and mail us at support@swagswami.com within 15 days of delivery at your end.
• Barring exceptions, we will not ask for a return of the product.
• We will verify the images shared, compare them against the images taken before dispatch during the quality check at our end and approve. Our decision regarding this is final and binding.
• Once approved, you can opt for a replacement/avail store credit for the purchase amount / opt for a bank refund for the purchase amount.
• Follow the guidelines below in case we request you to return the product for quality check purposes.

Note: Please take care when opening the package after receiving it. Any obvious product damage caused by the customer due to scissor cuts when opening the product will not be eligible for return or refund. Our decision regarding this is final and binding. 

Size Exchange

• If the product received by you does not fit you and you want it exchanged, please mail us at support@swagswami.com within 15 days of delivery at your end.
• We will arrange for a reverse pickup, where services are available and intimate you.
• In places where our listed courier services are not available, we request you to send it yourself and we will bear the cost.
• The requested size exchange will be sent after the receipt of the returned product.

* Please note that colour and product change requests will be treated as returns and the below return policy will apply.
** For reasons of hygiene, size exchange facility is not available for kids products.

Returns

For returns that do not fit either damaged or size exchange category, our return policy will apply.
• Please mail us at support@swagswami.com within 15 days of delivery with details of return.
• We will arrange for a reverse pickup where services are available and intimate you.
• In places where our listed courier services are not available, we request you to send it yourself.
• We will verify at our end to ensure the product is returned in good condition, is unused and approve. Partial return for couple and combo products is not allowed.
• Upon approval, we will issue store credit for the original purchase amount minus return courier charge (in case we schedule reverse pickup) / cancellation charge (Rs. 69 per product ordered).
• This credit will reflect in your account within 7 days of receipt of the product in good condition.

* For reasons of hygiene, return facility is not available for kids products.

Cancellation

• If the order is cancelled within 24 hours of the order being placed or order is pending shipping (whichever applies first) – Bank refund or store credit will be issued for the purchase amount minus the cancellation charge (Rs. 69 per product ordered).
• If the order is cancelled after 24 hours or after the order having been shipped (whichever applies first), it will be treated as a return and return policy will apply as above.

Frequently Asked Questions

How Can I Send the Product Back?

You can let us know and we will schedule a pickup from your address so that you can return the product back to us. Please note that we will only be able to offer the return pickup service if your address is serviceable by our courier partner for door pickup service.

Can You Arrange For Door Pickup?

Yes, we can, provided your address is serviceable for door pickup service by our courier partners. Please get in touch with us and we will be able to guide you.

What if my address is not serviceable for Door Pickup?

If we are not able to schedule a reverse pickup from your address, we will give you our return address to which you can send the product using any reliable courier service. We will refund up to Rs. 100 for the same if it is a size exchange. For other returns, we will not issue refund for return courier charges. These charges will have to be borne by the customer.

Any Other Queries Regarding Your Orders?

Feel free to reach out to us at support@swagswami.com if you have any queries regarding your order, product(s) received, return, cancellation or exchange policy.